AV Sur⁺ is an online marketplace that brings together multiple sellers offering a wide range of audio video products. We provide a convenient platform where customers can browse, compare, and purchase audio video equipment and accessories from various trusted sellers.

Placing an order is simple. Just browse our website, select the products you wish to purchase, and add then you consult our support team for the pricing and other important details with regards to its compatibility, technology, specifications etc. Post that you can confirm your order by making a payment. AV Sur⁺  team will handle the fulfilment and shipment of your products.

Yes, we thoroughly vet each seller before they join our platform. We have strict standards to ensure that our sellers are reputable, reliable, and offer genuine products. We strive to create a trusted marketplace where customers can shop with confidence.

We have a dedicated customer support team available to assist you. If you have any issues with your order, product inquiries, or need technical support, you can reach out to our customer support team through our contact page or the provided contact information. We are here to help and ensure your satisfaction.

This is subjective in nature where associated sellers and brand policies apply hence it vary on a case-to-case basis for a return or exchange according to the guidelines.

The delivery time for your order may vary depending on several factors, including the location of the av associate, the shipping method chosen, and the courier partner chosen. If you have any concerns about the delivery timeframe, you can contact the customer support team directly for more information.

Once an order has been placed, it enters the processing phase to ensure prompt delivery. Depending on the associated seller/av partner and the order status, it may or may not be possible to cancel or modify the order. We recommend contacting our customer support team as soon as possible to discuss any changes or cancellations you wish to make.

Warranty options vary depending on the products and sellers. Many products come with manufacturer warranties, and sellers may offer additional warranty options. Please review the product description or contact the support team for warranty information specific to the product you are interested in. You may also find little old models, where warranty is at the discretion of the associated seller/av partner.

Protecting your personal and payment information is a top priority for us. We implement industry-standard security measures to safeguard your data during transmission and storage. Our platform uses secure encryption technology and adheres to strict data protection regulations. We partner with trusted payment processors to ensure the security of your financial transactions.

To stay informed about new products, promotions, and industry insights, you can subscribe to our newsletter or follow us on social media platforms. We regularly share updates and exciting offers to keep you in the loop.

If you have any further questions or need additional information, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping experience with AV Sur⁺ is smooth and enjoyable.